前期服務較好，但後期存在一些問題:一是重複扣費，本人用車過程中已交停車費，且保留了消費記錄證明並告知租車公司，但租車公司仍重複扣除停車費和手續費；二是超期非法扣費，客服之前答覆相關費用會在還車一週內從押金中扣除，本人還車5天后押金退回賬戶後，在未通知本人情況下在還車15天后又直接從信用卡扣費；三是對客戶所反映問題不理會、不解決，在本人將上述重複、超期、非法扣費問題按公司要求，以電郵形式反饋後，但遲遲等不到意見反應和解決措施，只是一味讓客戶等通知，根本不把客戶需求放在心上。
The service was good in the early stage, but there were some problems in the later period:
firstly, repeated deductions. I had paid the parking fee during the use of the car, and kept the consumption record proof and informed the car rental company, but the car rental company still repeatedly deducted parking fees and handling fees;
secondly , illegal overdue deductions. Customer service previously replied that the relevant fees would be deducted from the deposit within a week of returning the car. After 5 days since I returned the car ,the deposit was returned to my account,but after 15days, without noticing me,the fee was directly deducted from my credit card ;
thirdly, ignore and not solve the problems reported by customers. After I reported the above problems of duplication, overdue fees, and illegal deductions, in the form of emails according to the company\\\'s requirements, untiI now I still have not received any feedback and solutions, and just asking me to wait for notifications , absolutly not taking customer\\\'s needs to heart at all.
